Editorial Complaints Policy

Editorial Complaints Policy

Last updated: 20 June 2023

At Old Town Vapor Mill Online Magazine, we strive to provide accurate, fair, and balanced content to our readers. We value the trust and confidence placed in us, and we are committed to addressing any concerns or complaints regarding our editorial content promptly and effectively. This Editorial Complaints Policy outlines our approach to handling and resolving complaints related to our published articles.

Submitting a Complaint:

If you believe that an article published by Old Town Vapor Mill Online Magazine violates our editorial standards, contains inaccurate information, or breaches ethical guidelines, we encourage you to submit a formal complaint. Complaints should be submitted in writing and include the following information:

  1. Your contact information, including your name, email address, and phone number.
  2. The specific article title, publication date, and URL, if available.
  3. A detailed description of your complaint, including the specific issue(s) you believe are in violation of our editorial standards.
  4. Any supporting evidence or references that can assist us in evaluating your complaint.

Please send your complaint to [email protected] with the subject line: “Editorial Complaint – [Article Title].” We will acknowledge receipt of your complaint within a reasonable timeframe.

Complaint Handling Process:

Once we receive your complaint, we will initiate an internal review process to thoroughly investigate the matter. Our review process may include the following steps:

  1. Evaluation: Our editorial team will carefully evaluate your complaint, considering the issues raised, supporting evidence, and our internal guidelines and policies.
  2. Fact-Checking: If the complaint involves factual inaccuracies, we will conduct a thorough fact-checking process to assess the accuracy of the information in question.
  3. Gathering Perspectives: We may reach out to the relevant author, contributors, or other involved parties to gather additional perspectives and information.
  4. Internal Discussions: Our editorial team will engage in internal discussions to discuss the complaint, evaluate its merits, and determine an appropriate course of action.

Resolution:

After completing the review process, we will respond to your complaint with our findings and proposed resolution. Depending on the nature of the complaint, our response may include one or more of the following actions:

  1. Correction or Retraction: If factual inaccuracies or errors are identified, we will promptly correct the article and provide an update indicating the changes made. In severe cases, where the article’s integrity is compromised, we may retract the article entirely.
  2. Clarification or Editorial Note: In situations where the complaint raises valid concerns or misinterpretations, but no factual inaccuracies are found, we may issue a clarification or add an editorial note to the article to address the points raised.
  3. Apology or Explanation: If we determine that an error or breach of ethical guidelines has occurred, we will provide an apology or explanation to address the issue and demonstrate our commitment to rectifying the situation.
  4. No Action Taken: In cases where we find that the complaint lacks merit or does not violate our editorial standards, we will provide a detailed explanation of our assessment.

Confidentiality and Transparency:

We treat all complaints with the utmost confidentiality and handle them in accordance with applicable privacy laws and regulations. However, in cases where the complaint raises significant public interest or involves legal considerations, we may disclose certain information as required by law or to ensure transparency and accountability.

Contact Us:

If you have any questions or concerns regarding our Editorial Complaints Policy or need assistance in submitting a complaint, please contact us at [email protected] We are committed to addressing your concerns promptly and providing a fair and transparent resolution.

By using our website, you acknowledge that you have read, understood, and agreed to the terms of this Editorial Complaints Policy.

Signed,

Management of Old Town Vapor Mill Online Magazine

Date: 20 June 2023

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